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The project supports various learning needs by creating learning oases that serve as multi-disciplinary meeting places and showcases for science. Interactive learning environments and service models that encourage participation are developed in a user-orientated manner through service design, making use of space and technology in a new way. The project also facilitates communality among the different campuses of the University of Helsinki and increases the communication with and inclusion of different user groups.
Smart Design – The Service design project in Helsinki University Library
The objective of the service design project at Helsinki University Library is to create a coherent, user-oriented and flexible service concept with the help of a web-based developer community. The new service concept and involvement of users enable the reform of traditional library services, the probing and implementation of new technologies and work processes as well as the long-term development of library services also in the future.
The service design project will improve the Library’s on-site and online services aimed at its user base of nearly 100,000. Together with the new City Centre Campus Library building, i.e. the Kaisa building, the high quality experiential services offer the World Design Capital 2012 an impressive design product and an interesting venue in the monumental centre of Helsinki.
Helsinki University Library
Tel. +358 9 1912 4377, +358 50 415 5528