Événements
Institut français de Finlande
L’Institut français de Finlande de Helsinki (Yrjönkatu 36) organise plein d’événements liés à la culture et à la langue française. Sur leur site vous pouvez trouver une liste d’événements organisés à Helsinki – et ailleurs en Finlande. N’hésitez pas à faire un détour, par exemple, à Turku s’il y a quoi que ce soit qui vous tente !
À écouter et À Regarder
Yle Areena
Radio Finlande offre de nombreux films et séries francophones à regarder. De temps en temps, vous pouvez même y trouver des séries – utilisez la recherche avancée pour les trouver !
FranceInter
Radio France a une programmation variée dont il vaut mieux profiter ! En fonction de vos centres d’intérêt, choisissez la chaîne qui vous intéresse : FranceCulture pour les accros de la culture, France Musique pour celles et ceux qui adorent la musique ou France Bleu pour vous qui adorez avoir des derniers informations de ce qui se passe en France ! Radio en direct ou en ré-écoute, à vous de choisir !
Arte
La chaîne de télévision franco-allemande Arte vous permet de regarder des documentaires actuelles, des films qui s’échappent à la grande distribution, des journaux télévisés ou des concerts en live (en replay) sur leur site. Une grande partie de programmes n’ pas de limitation quant à votre emplacement géographique. Ainsi est-ce une véritable malle au trésors !
France Télévision
France Télévisions vous permet de regarder des programmes d’actualité en direct ou en replay sur leur site. Malheureusement une grande partie de programmation (les séries, les films) n’est pas visible en Finlande dû aux limitations géographiques. Néanmoins, si le journal télévisé du soir vous intéresse, ce site est pour vous !
TV5 Monde
TV5Monde offre une variété importante de séries, de films, de documentaires, de journaux télévisés, et ainsi de suite, à regarder. Peu de limitation géographique, profitez-en !
Suomen ranskan instituutti
Envie de voir un film en français mais les cinémas n’en ont aucun à l’affiche ? La médiathèque de l’Institut Français dispose d’une sélection importante de films provenant des pays francophones que l’on peut emprunter et regardez chez soi. Xavier Dolan, Céline Sciamma, François Truffaut – à vous de décider !
à Lire
Une partie d’articles des journaux français comme le Monde, le Monde diplomatique, La Libération, Le Figaro – pour en mentionner que quelques-uns – sont consultables en ligne. Visitez les sites des journaux mentionnés ci-dessus pour vous informer sous format écrit de ce qui se passe dans le monde.
Si vous êtes plutôt branché magazines, allez directement à l’Institut d’où vous pouvez emprunter de la lecture en format papier pour le soir ou les pauses déjeuner !
Conférences liées À la langue et la culture
Uusfilologinen yhdistys ry
La société néophilologique de Helsinki se réunit régulièrement dans le cadre des réunions et des conférences. Vous pouvez participer à ces événements si vous êtes intéressé·e. Pour les dates de ceux-ci, consultez le site en finnois.
Suomen ranskan instituutti
De temps en temps, l’Institut français co-organise des conférences liées à la langue et à la culture française. Suivez leur site (notamment les rubriques “Événements” et “Science et université”) pour rester informé·es !
Formations
Institut Français de Finlande
L’institut français organise également des formations notamment dans le cadre de l’éducation. Si vous êtes intéressé·e par une formation quelconque, contactez directement l’Institut à leur adresse mail donné sur leur site !
Pensez-vous à une site ou à un blog en particulier qui pourrait intéresser les autres étudiant·es et les passionné·es de la langue et culture françaises ?
Ajoutez-le dans les commentaires ci-dessous, et nous complétons notre liste par ce lien !
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide
affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of
excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service
to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service
needed by a company’s customers? Plus, wouldn’t
it be a disservice to customers if a company farms out its frontline
operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the
value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer
service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support
team available whenever the customer needs it. Outsourcing
customer support allows companies to maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of
their operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies such as customer
service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source
of talent from all over the world. At the same time, companies
that outsource customer support enjoy reduced payroll without sacrificing
service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers,
leaders can instead turn to scaling the business. Overseeing the day-to-day
operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value
(CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come
with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones
in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal
of providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies
in various support areas. This includes Omnichannel
Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies
in the US and European markets with numerous awards and
positive reviews from satisfied clients on Clutch
and other reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off
handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to
Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase
its capacity.
Sykes is one of the top 10 service companies and leading
service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’
home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment
Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing
bespoke customer experience solutions to clients around the
world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the
BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers back-office services such
as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265
languages and deservedly belongs to a league of good customer service
companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions
to some of today’s major global brands. In addition, the company offers contact center and BPO services,
omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX
and employee experience (EX) pain points and take their
customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer
and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer
experiences that reflect the client’s vision, voice, and
values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of
mismatched time schedules between clients and outsourcing
companies.
Pay-as-go pricing may be attractive to some
clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that
specialize in multi-continent support services.
The company employs native English contact
center agents with experience in multiple industries. Skycom also offers a full range of
services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients
in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes
to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer
support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that
provide IT services and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps
225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs,
which is why clients want to outsource customer service small business
really needs.
Pros:
Arise deploys a tiered security approach in its
communications with clients. This ensures they preserve the
confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer
support outsourcing needs? Perform the necessary research before settling
on your choice. For instance, some customer service
outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and
areas for improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few
time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.
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