Événements
Institut français de Finlande
L’Institut français de Finlande de Helsinki (Yrjönkatu 36) organise plein d’événements liés à la culture et à la langue française. Sur leur site vous pouvez trouver une liste d’événements organisés à Helsinki – et ailleurs en Finlande. N’hésitez pas à faire un détour, par exemple, à Turku s’il y a quoi que ce soit qui vous tente !
À écouter et À Regarder
Yle Areena
Radio Finlande offre de nombreux films et séries francophones à regarder. De temps en temps, vous pouvez même y trouver des séries – utilisez la recherche avancée pour les trouver !
FranceInter
Radio France a une programmation variée dont il vaut mieux profiter ! En fonction de vos centres d’intérêt, choisissez la chaîne qui vous intéresse : FranceCulture pour les accros de la culture, France Musique pour celles et ceux qui adorent la musique ou France Bleu pour vous qui adorez avoir des derniers informations de ce qui se passe en France ! Radio en direct ou en ré-écoute, à vous de choisir !
Arte
La chaîne de télévision franco-allemande Arte vous permet de regarder des documentaires actuelles, des films qui s’échappent à la grande distribution, des journaux télévisés ou des concerts en live (en replay) sur leur site. Une grande partie de programmes n’ pas de limitation quant à votre emplacement géographique. Ainsi est-ce une véritable malle au trésors !
France Télévision
France Télévisions vous permet de regarder des programmes d’actualité en direct ou en replay sur leur site. Malheureusement une grande partie de programmation (les séries, les films) n’est pas visible en Finlande dû aux limitations géographiques. Néanmoins, si le journal télévisé du soir vous intéresse, ce site est pour vous !
TV5 Monde
TV5Monde offre une variété importante de séries, de films, de documentaires, de journaux télévisés, et ainsi de suite, à regarder. Peu de limitation géographique, profitez-en !
Suomen ranskan instituutti
Envie de voir un film en français mais les cinémas n’en ont aucun à l’affiche ? La médiathèque de l’Institut Français dispose d’une sélection importante de films provenant des pays francophones que l’on peut emprunter et regardez chez soi. Xavier Dolan, Céline Sciamma, François Truffaut – à vous de décider !
à Lire
Une partie d’articles des journaux français comme le Monde, le Monde diplomatique, La Libération, Le Figaro – pour en mentionner que quelques-uns – sont consultables en ligne. Visitez les sites des journaux mentionnés ci-dessus pour vous informer sous format écrit de ce qui se passe dans le monde.
Si vous êtes plutôt branché magazines, allez directement à l’Institut d’où vous pouvez emprunter de la lecture en format papier pour le soir ou les pauses déjeuner !
Conférences liées À la langue et la culture
Uusfilologinen yhdistys ry
La société néophilologique de Helsinki se réunit régulièrement dans le cadre des réunions et des conférences. Vous pouvez participer à ces événements si vous êtes intéressé·e. Pour les dates de ceux-ci, consultez le site en finnois.
Suomen ranskan instituutti
De temps en temps, l’Institut français co-organise des conférences liées à la langue et à la culture française. Suivez leur site (notamment les rubriques “Événements” et “Science et université”) pour rester informé·es !
Formations
Institut Français de Finlande
L’institut français organise également des formations notamment dans le cadre de l’éducation. Si vous êtes intéressé·e par une formation quelconque, contactez directement l’Institut à leur adresse mail donné sur leur site !
Pensez-vous à une site ou à un blog en particulier qui pourrait intéresser les autres étudiant·es et les passionné·es de la langue et culture françaises ?
Ajoutez-le dans les commentaires ci-dessous, et nous complétons notre liste par ce lien !
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what is a cto as a service cto as a service caas stands for the business
advisory and technical implementation services provided by a
chief technology officer for a startup a cto is an executive that
meets a startup s technical needs and also coordinates its research and
development he or she assesses both the short and long-term
requirements of your business and leverages investment to enable your startup to achieve its objective the
cto reports to the chief information officer cio
and in some cases the chief executive officer ceo or the founder companies that don t
have a cto or lack the knowledge of how to hire
one can outsource the advisory and responsibilities of a cto to
an external expert while the concept of cto as a
service might still be new it is fast gaining momentum
what are the benefits of cto as a service one of
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services you enjoy this is more like software as a service saas or platform as
a service paas where you pay for cloud facilities you use your startup might not
have the financial capability to bear the cost of hiring a full-time
cto even if you do it makes a whole lot of sense to minimize cost and maximize your profitability by outsourcing your cto roles cto as a service
what are the types of cto services cto types depend on the functions and the collaboration you expect from a cto complex and technical functions
will require a full-time in-house cto while consulting and advisory services can necessitate hiring a part-time external
cto nevertheless we can break cto services into five types full-time
internal cto services one-time cto services full-time internal services a full-time internal cto services
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aspects of business development planning and
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cto one-time cto services this option is suitable for projectized companies the cto focuses on specific duties and processes specialists in the category are employed to troubleshoot technical
areas or perform an audit interim cto services an interim cto is a
technical expert hired to temporarily collaborate with a full-time internal cto
and other c-level executives on some technical and business responsibilities the main aim of employing an interim cto is to help you invigorate your technology and processes and to assist your team in driving digital
transformation cto services by startup growth stage
every startup needs a cto to manage the technical aspect of the business it is
therefore important to define the roles and functions they perform by startup growth stages prototype the prototype stage or the proof of concept poc is a
phase in your startup s growth where you conduct a test to validate your idea or product to know how feasible it is for commercialization the role of
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top 10 call center outsourcing companies in 2023 if
you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one
of the top call center written by alexei piskunov wednesday apr 05 table of contents if you re looking to
improve customer experience or optimize your operations it
s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart business
decision if you want to avoid all trials and tribulations of running
an in-house call center this solution can be a budget-friendly
way to handle customer concerns while significantly improving the
level of customer satisfaction let s have a look at those bpo
companies that take the top positions in the industry discuss what makes them stand out and go
through the main tips for choosing the right call center why outsourcing a call center creating a positive customer
experience is the main priority for most companies with so many competitors offering similar products and services in today s marketplace it
can be challenging for any particular organization to stand out and attract new customers additionally modern customers are ready
to pay more if they receive an outstanding experience
offering excellent customer support services can give a business an edge over competitors by
boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers
for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a
crucial factor in achieving success in today s competitive market us call
center outsourcing companies top list 1 helpware helpware is a leading customer
support provider with headquarters based in the usa with call centers spread
across four continents the core areas of expertise
include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support
etc since helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from small firms
to renowned brands at helpware people come first and it pays off
the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a
customized approach to recruiting and training dedicated agents offering exceptional
expertise in all kinds of customer support tailoring packages to cater to the
specific needs of different businesses 2 xact xact is a highly flexible outsourced call center based
in orlando florida catering to businesses of different sizes they specialize in providing technical support and customer support services to businesses operating
across diverse industries including property management e-commerce tourism
healthcare hospitality and fintech xact has partnered with
nice incontact since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24
7 telephone answering service ensuring service continuity through
their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the
wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call
center provides a fully-managed virtual assistant experience that helps entrepreneurs and small
and medium-sized businesses scale by delegating laborious
and time-consuming tasks to dedicated customer service professionals for
a fixed monthly cost they offer outbound call center outsource solutions that
are affordable and enable businesses to level up and enhance their customer service and technical support and
boost their sales pros a dedicated client success manager
to assist you in achieving your unique business goals and overcoming
challenges a diverse range of managed outsourcing services including back-office support
and staffing solutions with great potential in addition to call
centers 4 triniter triniter is a renowned figure in the bpo industry with a
global presence spanning the united states the philippines and india this american call center has established itself as the preferred
outsourcing provider for inbound and outbound call center solutions sought after by
major corporations pros a decade-long track record of providing customer support across more than 30 domains 24 7 customer support
with an impressive 98 9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating
for clients brands and ensuring excellence through
its team with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure
fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized
correspondence pros providing an in-house it development team that eliminates
the need for multiple vendors 6 answerforce this is proud of being on the list of five star call
centers providing a range of professional call and chat answering services virtual reception services appointment scheduling and more answerforce
has experienced call center agents at its disposal that are
available round-the-clock to handle inbound and outbound calls and
live chat support and conduct customer surveys in a professional manner this american call center works mainly with
small and middle businesses covering such industries as home service restoration plumbing and
electrical pros offering customized solutions to meet the
specific needs of clients within particular industries which allows answerforce to provide highly tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently
without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the industry and offers voice
services and other solutions to more than 250 businesses worldwide however what makes this provider stand out is
its unique locations in addition to popular bpo destinations like the
united states india and the philippines the company has offices
in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of
delivering call center services in over 40 languages pros by strategically locating its offices around the globe this company is
able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they need whenever they need it
a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers the
outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of
calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team
that provides inbound and outbound services and back-office customer support for
innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to
the general data protection regulation gdpr pros ensuring the highest data security standards and preventing
any data leaks they take great care in protecting sensitive information and clients can trust that their data is safe streamlining the
integration process with the help of their dedicated integration department providing their clients with a
crm solution that integrates incoming calls chats and emails into one system and
implementing ai solutions to the chats which many small businesses find appealing
9 vcall global vcall global is a provider of innovative service solutions to different businesses across various industries they
offer a range of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing
solutions and software development solutions using advanced technology and
infrastructure they offer common services through multiple channels vcall global is the preferred choice for businesses seeking a
perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients
receive their services in a timely and efficient manner
empowering their call centers with a robust cisco network which
enables vcall global to offer seamless uninterrupted service
to clients regardless of their location or the complexity
of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained
10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions such as
data entry appointment setting reservation services etc their streamlined
workflow and marketing automation ensure that important phone calls are never missed with
their expertise and dedication they can help businesses resolve
customer queries acquire leads and enhance administrative business processes
too pros enabling businesses to easily scale up
or down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call
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