OSVI – Participative internal communication supporting work well-being in organisations

The goal of the OSVI –research project was to study innovative participative internal communication solutions which could be used to create better work well-being in organisations. Project was focused on public sector organisation, the city of Lahti, Finland. Project started in early fall 2009 and will be finalized in the end of 2010.

Both qualitative and quantitative research methods were used during the research process. The whole staff of Lahti was asked to take part in a quantitative e-survey and multiple focus-group interviews were done in all levels of the organisation.

The qualitative part of the research open ups views of unique features of municipal organisation. The multi-hierarchical type of municipal government requires special permanent routines for the internal communication.

The quantitative part of the research found four typical dimensions of internal communication which are essential to the work well-being. The dimensions are: Participation, Communality, Support and Trust.

Further information, please contact:

Pasi Pekkola
Palmenia Center for Continuing Education

Maarit Pedak
Communication Research Centre CRC