Service alert – Dawsonera 08.09.-09.09.18

Dawsonera will be migrating its applications from being hosted in the Connect Group data centre to their new data centre and as a result of that Dawsonera platform will be unavailable from 10pm on Saturday 8th September 2018 until 8am on Sunday 9th September 2018.

Temporary service break on AsiaPortal

From August 1st 2018 there is a temporary problem with access to AsiaPortal due to a server update. The service provider is working on restoring access as soon as possible.

Update 3 August 2018: Service break is over

Service break / Medic 21.03.18

There is a service break in Medic-database at the moment, 21.03.18.

Unfortunately there is no information at the moment how long the break will last.


Report mistakes caused by Helka failure with e-form

There was a library system failure in Helka during the week 31 (July 31st – August 4th). Loans, renewals, returns and payments made in during that week may not be correctly displayed in your account.

If your information is still not displayed correctly, please report it by using this form:

Read more information about the system failure:

Helka in use, but maintenance work still underway

There was a service break in Helka August 3rd – 4th. The database is now in use, but maintenance work is still being carried out. Any fines incurred during the break will be removed. 

Loans, renewals and returns from week 31 (July 31st – August 4th) may not be correctly displayed in your account. Changes in your information may not have been updated in the database, and new cards may be inactive. If you have made reservations during this period, you should do them again. The due date for books that fell due last week and today will be moved to August 22nd to avoid unnecessary fines.

We are currently working our way through the returns. We are working as fast as we can to get the database up to date.

If your information is still not displayed correctly after August 14th, please contact the library:

We are sorry for the inconvenience, thank you for your patience!