Some library users have received scam e-mails (phishing) purporting to be from the Helsinki University Library. The emails state that the library account is about to expire and ask users to renew their account by following a link in the email. Please note that a similar, genuine email from the library does not contain a hyperlink, the address of the Helka-database is present only as text. Please see below for differences between the fake message and the genuine message.
If you clicked the link in the fake message
If you have clicked on the link and given your library card login information you will be issued a new card. Please contact the library customer service.
If you have clicked on the link and provided your University user name and password, please contact the Helsinki University Helpdesk: (tel. 55555, helpdesk@helsinki.fi). Helpdesk guide: How to recognize phishing
The fake message looks like this
Dear Student,
Our records show that your access to Helsinki University Library System is about to expire. Due to security precautions established to protect Helsinki Libraries System, you have to renew your library account on a regular base, so please use the following link login.helsinki.fi/libraries/access/reactivation.htm
After your successful authentication, your access will be restored automatically and you will be redirected to the library homepage. If you are unable to log in, please contact the library help desk for immediate assistance. We apologize for any inconveniences this may have caused.
Thank you,
Helsinki University Library
P.O Box 53, 00014 University of Helsinki
Telephone: +358 29 4123196
The genuine message sent from Helka looks like this
Dear Lisa! Your account, which contains your favourite lists and saved searches, is about to expire at xx.xx.2018. You can easily prevent the expiration by logging in with you library card to helka.finna.fi before the expiration date. If you don’t use this account or use a different login method, you can ignore this message.