Giving Feedback is a Win-Win! Library’s Customer Survey Now!

Customers of the Helsinki University Library have one week left to respond to the customer survey. The survey is intended to determine what the Library’s customers think about the current library services and what they would like to see improved.

Link to the English Survey:

Hulib asiakaskysely

According to Service Director Kirsi Luukkanen, the survey is very useful for the Library, which will then be able to focus its resources on the services which its customers believe should be improved. In past years, the attainability and findability of electronic resources has been a particular focus. The number of electronic books has doubled, and their use has nearly tripled over the past few years.

This year, the Library hopes to gain more feedback on the services of the Library which support research work. “We are asking our customers what they think about our services relating to research data, open publishing and the evaluation of research,” says Luukkanen, hoping that as many researchers as possible take the survey.

Opening hours on All Saints’ Day

The library has exceptional opening hours on All Saints’ Day:Pyhäinpäivä - All saints day

On Friday November 4th
– Main Library Kaisa House open 8 am – 6 pm, customer service 10 am – 6 pm
– Kumpula Campus Library open 9 am – 4 pm
– Meilahti Campus Library Terkko open 9 am – 4 pm
– Viikki Campus Library open 9 am – 4 pm
– Learning Centre Aleksandria 8 am – 5:45 pm
– Learning Centre Minerva 8 am – 5:45 pm.

Libraries and learning centres are closed on Saturday November 5th.

Helsinki University Library opening hours

Autumn Brings Changes In Opening Hours

Summer time is coming to an end and the new autumn opening hours will start on August 22nd 2016.

At Kaisa House there will be self-service hours on weekday mornings and evenings

The main library Kaisa House is open Mon-Fri 8-20 and Sat 11-17. The customer service is available Mon-Fri 10-19 and Sat 11-17.

Kaisa House will function as Self Service Library on weekdays from 8 to 10 and 19-20. Customer service personnel is not present during these self-service hours. The Library provides user instructions to device and premises. However, should problems arise, you can contact the staff.

Learn more about Self Service Library

New opening hours for autumn 2016
New opening hours for autumn 2016

New opening hours at the campus libraries

Starting from Monday 22.8 the opening hours at Viikki, Kumpula and Meilahti are Mon-Thu 9-18 and Fri 9-16.

All opening hours including exceptions can be found on library’s website

Kaisa House Group Work Room Reservations in the Office 365 Calendar

Starting July 1st, reservations for the 10 group work rooms in Kaisa House will be made using the Office 365 calendar. It is no longer possible to make reservations in the former system, Timmi, after June 2016.

The group facilities can only be reserved by the students and staff of the University of Helsinki. To make a reservation you need a Helsinki University Office365 account and calendar. You can find the Kaisa House group work rooms in the calendar under “Kaisa-talo Group Study Room”.

Further information and instructions for group work rooms on the library’s website.

Starting in summer 2016, all Helsinki University Library group work rooms will be reserved with the Office 365 calendar. In addition to the Kaisa House group work rooms you can also find group work rooms from the following places in the calendar: Viikki Campus Library, Learning Centre Aleksandria, and Learning Centre Minerva. Starting in August you will also be able to reserve the group work rooms of the Kumpula and Meilahti Campus Libraries using the calendar.

Further information and instructions for the Office365 calendar available on the Helpdesk website.

Change in reservation practices for group work rooms in the library