Tag: customer service

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Library’s customer service desks are closed on Wed 12 December

On Wednesday, December 12, all library’s customer service desks are closed due to the staff development day.

Library premises are open and available on a self-service basis as follows; Main Library Kaisa House 8-20, Kumpula Campus Library 8-18, Meilahti Campus Library 8-20 and Viikki Campus Library 8-19.

At the Self Service Library you can borrow and return material as well as use work stations and study.

When the customer service is closed you can not

  • pay fees at the counter
  • buy copy cards
  • get a temporary account to the wireless network (HUPNet-accounts)
  • get a key to reserved mobile storage unit
  • get ID Point identification service
  • get any personal instruction.

There will be phone service from 10 am to 7 pm. Call 02941 23920.

Additional information on Self-Service Library online.

Opening hours for Christmas season start on Monday, 17 December 2018. Check the opening hours online.

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Campaigning for peace and quiet: Let the other visitors work in peace

We receive feedback from one year to another that it should be quieter in the library. However, it is almost impossible to be any quieter than it already is. Normal human voices and sounds must be accepted in a public place.

When you are at the University Library, remember that it is a peaceful environment in which people are primarily studying, reading and working.

Be considerate and let the other visitors work in peace. Keep your voice at a library-appropriate level and make your phone calls on the designated phone locations or somewhere aside, so you don’t disturb others.

WhatsApp number for matters concerning premises and devices

If you spot something wrong in premises or devices at the Kaisa House, and you are not able to solve the situation, you can send a message via WhatsApp.

The Kaisa House customer service reads WhatsApp messages during the service hours, Mon-Fri 10 AM -7 PM, Sat 11 AM – 5 PM. The number you’ll find on posters and info-TV when you visit the library.

The Viikki Campus Library is also going to try WhatsApp, possibly during this spring. We hope that via WhatsApp, reporting is easier for a customer, and that the staff is able to act faster.

Campaigning for Peace and Quiet in the Helsinki University Library, March 5th-13th, 2018

  1. Library is for everyone
  2. Read in harmony with others
  3. Keep an eye on your belongings
  4. Different spaces, different uses
  5. Keep the study areas tidy
  6. Let the other visitors work in peace
  7. Room also for a group study work.
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Loan periods extend from November 23rd onward

The approaching turn of the year extends the loan period of books.

Due date will be no earlier than January 10th, 2018, when you borrow or renew your loans

  • November 23rd onwards for books with a 28-day loan period
  • December 7th onwards for books with a 14-day loan period
  • December 19th onwards for books with a 2-day loan period.

The turn of the year will also affect the library opening hours. You can check the opening hours on the library website.

kurssikirjahyllyt

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Kaisa House goes WhatsApp

Have you spotted something wrong in premises or devices at Kaisa House? The printer jammed, guest computer not working? You are not able to solve the situation? You can send a message also via WhatsApp!

The Kaisa customer service reads WhatsApp messages during the customer service hours, Mon-Fri 10 AM -7 PM, Sat 11 AM – 5 PM. The number you’ll find on posters and info-TV when you visit the library.

The WhatsApp number is only for matters concerning premises and devices. We do not renew loans or answer questions about the collections via the app. Please do not send your personal details (e.g. social security number) via WhatsApp. Also note that we are not always able to answer immediately.

WhatsApp

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Report mistakes caused by Helka failure with e-form

There was a library system failure in Helka during the week 31 (July 31st – August 4th). Loans, renewals, returns and payments made in during that week may not be correctly displayed in your account.

If your information is still not displayed correctly, please report it by using this form:

http://bit.ly/HelkaError

Read more information about the system failure:

https://blogs.helsinki.fi/librarynews/2017/08/07/helka-in-use-but-maintenance-work-still-underway/?lang=en

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Cash no longer accepted in the campus libraries

The summer vacation ended in the campus libraries in Kumpula and Viikki, and they are open again starting August 7th. Welcome back! Please notice, that we still have summer opening hours (Mon-Fri 9-16) until August 27th.

Cash no longer accepted in the campus libraries

We no longer accept cash payments at the service desks in the campus libraries. Only payment by card is available. You can still pay with cash in the Main Library in Kaisa House. You can also pay overdue and reservation fees online after logging into your Helka account.

Opening hours during fall semester (August 28th – December 17th, 2017)

Helsinki University Library is back to normal opening hours on Monday August 28th.

Kumpula Campus Library is open Mon-Fri 8-18, customer service desk Mon-Fri 10-17. During the rest of the opening hours library operates as Self-Service Library.

Viikki Campus Library is open Mon-Fri 8-19, customer service desk Mon-Fri 10-17. During the rest of the opening hours library operates as Self-Service Library.

Meilahti Campus Library at Terkko Health Hub opens on Monday September 4th. The library is open Mon-Fri 8-20, customer service desk 10-17. During the rest of the opening hours library operates as Self-Service Library.

Main Library Kaisa House is open Mon-Fri 8-20 and Sat 11-17. Customer service on the 3rd floor is open Mon-Fri 10-19 and Sat 11-17. During the rest of the opening hours library operates as Self-Service Library.

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Giving Feedback is a Win-Win! Library’s Customer Survey Now!

Customers of the Helsinki University Library have one week left to respond to the customer survey. The survey is intended to determine what the Library’s customers think about the current library services and what they would like to see improved.

Link to the English Survey: bit.ly/HULibCustomerSurvey

Hulib asiakaskysely

According to Service Director Kirsi Luukkanen, the survey is very useful for the Library, which will then be able to focus its resources on the services which its customers believe should be improved. In past years, the attainability and findability of electronic resources has been a particular focus. The number of electronic books has doubled, and their use has nearly tripled over the past few years.

This year, the Library hopes to gain more feedback on the services of the Library which support research work. “We are asking our customers what they think about our services relating to research data, open publishing and the evaluation of research,” says Luukkanen, hoping that as many researchers as possible take the survey.

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In April, Kaisa Library is open on Sundays

Spring is a busy time for students. In April 1000 places for study will be available even on Sundays on the City Centre Campus.

The Main Library will be open on three Sundays: April 12th, 19th and 26th. 

Customer services on the 3rd floor and the study places in the entire library will be available from 12 p.m. until 6 p.m.

Make use of this unique opportunity and spend a Sunday in the library! Share your experience on Twitter, Instagram or Facebook with the hashtag #munkirjasto or #sunlibrary. Every week there will be a prize draw for a gift between the participants.

You can also leave a message on the flip chart in the main library, or e-mail us at library(at)helsinki.fi.